Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We typically process and ship orders within 1–3 business days. Delivery times depend on your selected shipping method and location. You’ll receive a tracking number once your order ships.
Click the “Account” or “Sign Up” button at the top of our website. Enter your email address, choose a password, and complete the setup in just a few steps.
Before placing your order, update your shipping address during checkout. If you’ve already submitted your order, contact our support team immediately—we’ll help change the address if the order hasn’t shipped yet.
Once we ship your order, we send you a confirmation email with a tracking number. Click the link in the email or log into your account to view your order status and tracking updates.
No. For your security, we do not store credit card information. Our payment processor securely handles all transactions.
Yes, we charge sales tax based on the shipping address and applicable state laws. You’ll see any tax charges during checkout.
We currently ship within the United States. Due to federal and international regulations, we do not offer international shipping at this time.
Whenever possible, we ship all items in one package. If your order contains multiple items that ship from different locations, you may receive separate packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery on unused, unmodified products in original packaging. Contact our support team to receive a Return Authorization (RA) before sending anything back. We do not accept returns on items that have been altered or partially completed.
If we shipped the wrong product, contact us right away. We’ll quickly send the correct item and provide instructions for returning the incorrect one at no cost to you.
Please inspect your package immediately upon arrival. If any items arrived damaged, email us photos of the packaging and damaged product. We’ll arrange a replacement or refund as soon as possible.
Once we approve your return, we’ll provide the correct return address and detailed instructions by email. Please don’t send any items back without prior authorization.
You can contact our support team through our website’s contact form or email us directly at [insert email]. Our team responds within 1–2 business days.
Contact us immediately. If your order hasn’t shipped yet, we can update the address. If it has already shipped, we’ll work with the carrier to reroute the package if possible.
You can change or cancel your order only if it hasn’t been processed or shipped. Reach out to us right away, and we’ll do our best to accommodate the request.
At this time, we don’t accept pre-orders for out-of-stock items. We recommend signing up for restock notifications on the product page or subscribing to our newsletter for updates.